-
Communicating Incidents to Executives and Customers: Rules for Clear and Trustworthy Updates
This article provides concrete rules for communicating incidents to executives and customers. You will learn how to tailor messages to each audience, what to include, when to send updates, and how to maintain trust before, during, and after an incident.
-
Servant Leadership for Engineering Managers: Principles and Practice
This article explores how engineering managers can apply servant leadership principles to build trust, foster autonomy, and improve team performance without sacrificing technical rigor. You will learn the core tenets of servant leadership, how they apply to engineering contexts, and practical ways to implement them in your daily management work.
-
Seven Rules to Create Runbooks That Engineers Actually Use
Runbooks often sit untouched because they are too long, outdated, or hard to find when an incident strikes. This article lays out seven concrete rules for writing and maintaining runbooks that engineers reach for without hesitation, reducing downtime and increasing team confidence.
-
Engineering Roadmap Planning Step by Step
Learn the practical process for engineering roadmap planning, from identifying outcomes to setting review cadences. This article walks through eight steps to build a roadmap that balances delivery, technical health, and dependencies without overpromising dates.
-
How to Build Diverse Engineering Teams: A Practical Blueprint for Leaders
This article provides engineering leaders with a systematic approach to building diverse engineering teams, covering sourcing strategies, inclusive hiring practices, retention tactics, and the organizational accountability structures that sustain progress over time.
-
Compliance and Engineering Management: A Practical Guide for Leaders
This article explains the fundamental compliance concepts every engineering manager needs to understand, how to integrate compliance into engineering workflows without creating bureaucracy, and practical strategies to manage risks while maintaining team velocity and innovation.
-
Improving Engineering Flow Without Pushing People Harder: A Systemic Approach
This article explains why pushing engineers harder does not sustainably improve delivery speed and provides a systemic approach to improving flow. You will learn practical techniques to reduce bottlenecks, limit work in progress, and optimize the end-to-end value stream without increasing pressure on the team.
-
SLOs, SLIs, and Error Budgets: A Practical Guide for Engineering Managers
This article explains the core concepts of Service Level Objectives, Service Level Indicators, and Error Budgets in plain terms, and shows engineering managers how to apply them to improve reliability without sacrificing velocity.
-
Merge Engineering Teams After Reorgs: Seven Rules That Work
Reorganizations often leave engineering managers with the difficult task of merging teams. This article provides seven concrete rules to navigate the process, covering how to integrate processes, align technical standards, manage team dynamics, and maintain velocity while reducing friction.
Practical Leadership Insights for Engineers
Explore essential strategies and frameworks that empower engineers to thrive in leadership roles without losing their technical expertise.
Empowering Communication
Master the art of clear, effective communication to bridge gaps between teams and stakeholders.
People Management Essentials
Develop key skills to inspire, motivate, and support your team for lasting success.
Decision-Making Frameworks
Learn practical methods to make confident, data-driven decisions in complex situations.
Cultivating Team Culture
Build a positive, inclusive environment that fosters innovation and collaboration.